Prep-In Education ("we", "our", "us") respects your privacy. This policy explains what personal information we collect through prep-in.com and our consultation services, how we use and protect it, and the choices you have. By using our website or submitting a form, you agree to this policy.
1. Information We Collect
We collect information you provide directly — name, phone number / WeChat ID, city, grade level, intended major, area of interest, and any message content you submit through our consultation forms. We also automatically collect basic technical data such as IP address, device type, browser, referral source (UTM parameters), and pages visited, via standard server logs and analytics.
2. How We Use Your Information
We use your information solely to: (a) respond to your consultation request and match you with an appropriate mentor; (b) deliver the educational services you requested; (c) send transactional and service-related communications; (d) improve our website and service quality; (e) comply with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal information. We share data only with: (a) trusted service providers (email infrastructure, cloud hosting, analytics) bound by confidentiality; (b) partner institutions or universities, only with your explicit consent during the application process; (c) authorities when legally required.
4. Data Storage & Security
Your data is stored on secure cloud infrastructure with encryption in transit (TLS) and at rest. Access is limited to authorized staff. We retain inquiry records for up to 24 months unless you become an active client, in which case data is retained per the engagement agreement.
5. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent for marketing communications. To exercise these rights, email privacy@prep-in.com — we will respond within 15 business days.
6. Cookies & Tracking
We use essential cookies for site functionality and may use analytics cookies to understand site usage. You can disable cookies in your browser settings; some features may not function correctly without them.
7. Children's Privacy
Our services target prospective university students and their families. We do not knowingly collect data from children under 14 without verifiable parental consent. If you believe we have collected such data, please contact us for prompt deletion.
8. International Transfers
Some service providers may be located outside mainland China. By using our services, you consent to the cross-border transfer of your information for the purposes described above, in compliance with applicable laws including the PRC Personal Information Protection Law (PIPL).
9. Updates to This Policy
We may update this policy as our services evolve. The latest version is always posted on this page with an updated date. Material changes will be notified via the website or email where appropriate.
10. Contact Us
Questions about this policy or our data practices? Email privacy@prep-in.com or write to us at Suite 1606-2, Hangbin Building, Qianhai, Nanshan District, Shenzhen, China.